S.Chapel Associates
2010 Utility Fuel Inventory Model (UFIM) Software & User Support Service

EPRI, through member funding developed the Utility Fuel Inventory Model, UFIM, and maintains ownership of the software. Through technology transfer UFIM is widely used in the electric power industry. However the EPRI technology transfer approach has one missing ingredient – continued software maintenance and user technical support.  This service fills that gap

Services

Under this set of offered services S.Chapel Assciates:

• provides unlimited telephone technical support to model users at your company,
• fixes software bugs and minor modeling problems,
• as needed, provides web-based training for new UFIM users. The web-based training is very effective – the training was done over five 1 to 1.5 hour sessions),
• maintains an archive copy of the source code.
• maintains an up-to-date UFIM install package,
• maintains expertise on the current applications of the model, and
• maintains an up-to-date knowledge of the source code.

In addition to these services, S.Chapel Asscoiates will, on a cost of service basis, (1) provide on-site training; and, if requested, (2) host an annual user meeting.

Delivery Approach

This software and user support service will be provided via telephone and web-based interaction. Updates to the software will be made available via the S.Chapel Associates server. This service is only available to companies that have an up-to-date UFIM license with EPRI.

Fees

UFIM support service is provided for an annual retainer fee of $2,000 payable at the initiation of the contract with S.Chapel Associates.  The services as described will be provided for the calendar year 2010.

Purchase 2010 Support Services

Step 1: Download and review the service agreement

Step 2: Purchase the services through PayPal (below) or via standard contract with S.Chapel Associates